Frequently Asked Questions

Within the Continental range the majority of styles is manufactured at our state-of-the-art factory in rural Bangladesh, some top-end styles are made in Turkey and a few fleece styles are made in China. EarthPositive and Salvage ranges are produced entirely in India.

The garments comply with the general performance standards in the clothing retail industry. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance. To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour. For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary.

All our garments are reactive dyed and ready for decorating in a wide variety of screen printing techniques including discharge printing, heat transfers, sublimation printing and embroidery. The garments perform particularly well in digital direct-to-garment printing.

Continental garments have a plain size label in the back neck and a logo on the inside wash/care label. EarthPositive garments have a back neck label with size, the EarthPositive “Tick” symbol and the wording “Climate Neutral”. The inside wash/care label has the EP and low carbon logos. Salvage garments have a back neck label with size, the Salvage “Links” symbol and the wording “100% Recycled”. The inside wash/care label has the Salvage logo and certification marks. All the wash/care labels carry the FWF symbol except the products made in China.

All orders are usually picked, packed and despatched the same or next working day. The transit time depends on the delivery service.

Stock

All product lines are regularly replenished. We strive to minimize “out of stock” periods, however periodically, especially in high season, items may be out of stock for a period of time. The Webshop shows details of forthcoming deliveries.
 
Samples are non-returnable. Faulty garments can be returned free of charge for credit or exchange within 28 days of supply. Unwanted garments may be returned, subject to approval, within 28 days of supply but a re-stocking fee of 20% will be applied. In every case, a returns form has to be submitted through the Webshop, and an official authorization received before any goods are sent back. Please note, unauthorized returns will be rejected by the warehouse. Please refer to our Terms & Conditions.
 
All new customers will be set up on a pro-forma basis, which means the cost of goods and transport has to be pre-paid before delivery. Orders are placed and payments made through our secure online Webshop. Established customers with a trading history are welcome to apply for credit facilities.
 
There are no minimum order quantities – you can order one garment (a sample).
 
The Webshop shows live inventory of all our stock products.

Shipping

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. We are here for you. If you need to contact us for whatever reason, please do not hesitate to email [email protected]

 

Customer is responsible for inspecting the merchandise upon receipt. Customer shall notify Seller in writing WITHIN 7 DAYS OF CUSTOMER’S RECEIPT OF THE MERCHANDISE of any claims for damages resulting from late delivery or any defect in the merchandise discovered by Customer, including, without limitation, claims related to shortages, quality, or specification. Seller shall not be responsible for shortages when shipments are directed to a third party other than Customer. UNDER NO CIRCUMSTANCES WILL SELLER ACCEPT CLAIMS OR RETURNS OF MERCHANDISE WHICH HAS BEEN ALTERED OR MODIFIED IN ANY MANNER (DYED, PRINTED, EMBROIDERED, RELABELED, LAUNDERED ,TAG REMOVED OR THE LIKE). Seller shall not be responsible for fallout or loss which occurs during the garment dye process. Seller urges Customer to periodically test the merchandise for dyability, printability and other decoration techniques.

 

Corporate Values

Continental Clothing actively pursues the highest standards of corporate social responsibility, which is reflected in its corporate values:

We are committed to conducting our dealings in an ethical manner, by complying with all laws and acting in a transparent and socially responsible way.

We will continue to develop high value-adding services to provide to our customers and to benefit our suppliers; and provide them with the tools they need to succeed.

We are committed to adopting the highest professional standards in our operations.

We will continuously pursue fresh approaches and ideas in marketing and product development to be applied throughout the supply chain.

We encourage and assist the entire supply chain to adopt environmentally sustainable and ethical production methods.

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Price?

We are a wholesale company and do not sell to the public. Because of the nature of wholesale purchases, high quantities affect the price of each item that is made available to our customers. If you are a business and would like to trade with us, you may register to do so below.